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Offering your dog up to four hours of cool relaxation, this pet pad doesn’t require ice packs or any other mechanism to function. This makes it a popular choice for dogs that are just returning from a walk and looking to cool down, or for providing a little relief on a warm summer afternoon.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of furtasticstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of furtasticstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (36)
5 Stars (30) |
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4 Stars (3) |
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3 Stars (3) |
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2 Stars (0) |
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Leave a Review
b
20 days to Turkey. product matches the description. my cat is happy
прохладный
The dog is very fond
The best
Very satisfied, the product is of a high standard
I thought it was gonna be better.
i am very satisfied with the products and communication. this store can be trusted
Cool mat, pet liked
Send quickly, came quickly. In appearance, an ordinary litter, in action it is not yet clear. To the touch is cool.
Excellent mat, the dog likes, although not immediately used to it. To the touch is pleasant, made quite qualitatively. Recommend.
my dog loves it
To be honest, this is a normal mat and it does not cool at all. Yes, he's cute, but that's it) The goods went very long, but got there. The store is sociable.
Kilimėlis puikus, vėsina. Greitas pristatymas.
Come very quickly, its realy cooling, my dog accepted and will keep trying it. Thank you!
Super fast delivery to Bashkiria, two weeks. Me and my dog are happy. Thank you store. Recommend!
I thought it thicker, looks COOL to the touch! Received well before term...
excelente
Good product, nice color. Arrived quickly, my pets Love it.
At the moment it looks cool and my dog liked it.
The mat is large, it's cool to the touch. I haven't tried it yet.
ita nice works good. using it for my cat and he loves it.
I ordered 3 for my pets and they love them, they're very fresh and the exact size.
Blazing fast!!!! Such as the description. Thank you!
Good. cool
Everything OK
The couch as in the photo, in fact did not try, since winter)
As described, it is a light blanket that feels cold to the touch (not frozen), I think it's a good temperature to cool off. Thanks to the store, I arrive even before the estimated time.
My Dogs love, is not that the fabric is cold, but it takes longer to rise in temperature.
good product and good service.
Hurry up!
Nice
Shipping came so fast. 7 days to Australia via epacket. Thank you. The dog loves it.
Thought was carpet icecream CfE was in description. But is normal fabric
Just a covered Blue
material remains Cool... and my golden retriever loves it