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Your cat is absolutely going to love each and every one of our cat condos.
Choose from seven types of cat condos, each made with soft, environment-friendly materials. Each type has a different number of levels to fit into the space that you have. Some have more levels than others, some have rooftops, hammocks, and rooms and hiding nooks, and all of them are a ton of fun!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of furtasticstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of furtasticstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (33)
5 Stars (26) |
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4 Stars (6) |
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3 Stars (1) |
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Leave a Review
Excellent quality!!! Going very easily!! I liked it very much! Cats are delighted! Most pleased that the design is thought out. Pompons can be replaced with others that are included!! Please note that on the lower beams there are loops to which the hammock is attached! The main thing is not to clamp them. When you twist! Delivery 15 days to Moscow!
Makkelijk samen te stellen. Goeie kwaliteit. Katten zijn er dol op.
Быстрая доставка, легко собирается. Заказчики довольны!
We wanted a little higher, but apparently we did not carefully read the model number. And so everything suits, there is no marriage. The owner is happy.
my cat loves it
The House of monravilsch and me and cats. Cats only 6. almost all checked out. I advise you. To Riga 4 days
All right and well-framed
bien
Very good qualty, fast delivery.
The shipping was very fast, about 2 weeks and they loved it.
Good quality
Perfect! Quick delivery, cats are crazy about it!
Beautiful thank you for the gift
It’s exactly as in picture, my car loves it
Excellent goods, the future kitten will like it. The parcel arrived in 8 days. Thank you.
Arrived velocissimi decisively at times. Easy to Assemble.
I'm very satisfied!
Very fast shipment. Thank you. A little small for my cat.
Great, the cat loves it
The House is good, the kitten liked it, though it took a long time, although the order from Russia was, plus delivered not to the Post Office we pointed out but to another point of issue/delivery, I had to go far from home and drag a heavy box The track was not tracked until we wrote to the store, he replied in a few days and gave the correct track. The goods itself did not send long, about a week
It arrived super fast and it's of great quality. my cat loves it. There was just one thing because of which I gave only 4 stars and that is one screw which is sticking out in the mini house. The cloth has a bit of fallouts but I don't mind that. it's still super smooth. :)
Très bel arbre à chat, monté rapidement et facilement dès réception, bonne qualité. Je recommande quand on voit le prix des magasins. La livraison a été rapide.
awesome. easily to put together. happy cat, satisfied customer
Amazing product! Highly recommend
Very fast shipping! Cat super happy ❤️
The only drawback I can think of is that the free tunnel mentioned in the product picture was not there. Otherwise, it's a great buy!
Very fast delivery, in 8 days I already had it at home. Amis cats love it
Price contrast, fine light
Легко собирается. Мягкое. Кошам понравилось.
one side was missing the loops to hang the hammock, otherwise came with all the parts and instructions, even an extra cushion and 2 toys!
Huge, beautiful, and very easy to ride. The little one has already come to play with him. It's strong and balanced, so there's no risk of falling.
very fast delivery, super cat tree,good quality, my cats love it
super, Best store!