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Sizing tips
- 3M is suitable for pet weight up to 15 kg leash length 3 meters, width 1 cm
- 5M is suitable for pet weight up to 20 kg leash length 5 meters. width 1 cm
- 5M plus is suitable for pet weight up to 50kg leash length 5 meters, width 1.3 cm
- 8M is suitable for pet weight up to 50 kg leash length 8 meters, width 1.5 cm
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of furtasticstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of furtasticstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (128)
5 Stars (116) |
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4 Stars (10) |
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3 Stars (2) |
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2 Stars (0) |
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1 Star (0) |
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Leave a Review
Good quality
leash not always goes smooth in or out.
The quality is normal, the stopper works well. For spaniel (19 kg.) fits perfectly. As long as I do not know, time will show. As long as we're happy.
this od very good produkt!
Tough and good quality.
Firmly
Normalus
Delivery to Ukraine 19 days. Got it at the new mail. The product corresponds to the description. As will serve, will show time.
Thx
delivery on time, and look like in line with advertisement
It's fine. The product corresponds to the description, the quality is not bad. True, the delivery took more than 3 weeks.
Has 5 meters not 8 meters
I took alonf time choosing, as I wanted a 8m long but possibly not too heavy. In fact the product is exactly that, and better than its description!!! Many thanks
good
Good Roulette for my one year old French. Works well, the length chose the most that less was not enough. Thank you.
perfect
Lanyard unfortunately had broken lock mechanism, refund without any problem. Zamówiłam second and waiting
top quality, excellent.
Perfect seems good time will tell
Good quality product.
Good extendable strap.. To vet what lasts looks like fuette
The leash really liked, the delivery is fast. Leash quality, made well and strong
Excellent quality
In the Dnepr. OBL. For 18 days 5 +
Excellent Roulette, strong, good fixation, delivery to the Dnepr a little more than a month.
Super lanyard shipping to Poland two weeks. Recommend.
Good
Good Roulette, Shepherd keeps without problems. I use this for 3 months, while it works. It is not quite convenient that there is only a complete lock, but already used. Took another one about the stock.
Super good quality
Roulette kladna yvala tizhniv two people waited for ale came untouched on delivery, the reception is not podryapana ale trishki yak on me self leash thin my dog 10 kg coli pobache dogs MOGE Y porvati ce I and boyusia ale roulette class
Easy Super. Am very satisfied :)
All right. Product interesting and how good-see. Seller reliable and fast.
Shipping very fast and good product quickly changes some stores you still have not received the products 2 months after...
Very good
Excellent strap, has button to leave it fixed or free.
Very good quality nothing to complain about
A little flimkovat carabiner, but in general not bad.
Ok good
Got but haven't used yet
At first glance of good quality, then I will complement the review
Very fast and a good leash.
I love it.
Ordered 7.04. Came 15.05. Roulette is good only not a time stop, it's not convenient, it's a little heavy, but I think I'll get used to it, thank you store, recommend
Good Dog belt, very good service, shipment took only 1 month to Belgium.
Packing No drove for a long time but came whole I already ordered this in the coli not bad Beagle that Shilo withstands this ordered Prostock
Very good shopping
Dog leash due to Corona after exactly 7 weeks yet still receive! Very good and strong leash. I am totally satisfied and'll in this store order again.
Everything corresponds to the description. Recommend
Today (14-5-2020) receive and of course immediately tried and unfortunately works the retractor not spotless and slips the line also by occasionally allow so don't know if I the line can trust when I get my dog really must back pick or correct.
Good harness